Frequently Asked Questions

Rates & Bills

Will my rates go up?

No. The New Mexico Public Regulation Commission (NMPRC) retains complete authority over rate setting. Additionally, FERC found "no evidence that the proposed transaction will have an adverse effect on rates."

How will the $105 million customer rate credit work?

The $105 million customer rate credit will be applied directly to customer bills. This represents the largest acquisition rate credit in New Mexico history. No action is required by customers—the credit will be applied automatically.

What about future rate increases?

As is the case today, any rate changes—whether up or down—must be approved by the NMPRC through a transparent public process. Blackstone Infrastructure has committed to working with regulators to ensure long-term rate stability.

Will I see the savings immediately?

The rate credit will be implemented following regulatory approval and closing of the transaction. The specific timeline will be determined by the NMPRC.

Service & Operations

Will my service be affected?

No. PNM will continue to operate as it always has, with the same local teams providing the same reliable service. Customer service phone numbers, emergency response, and day-to-day operations remain unchanged.

Who will run PNM?

PNM will remain headquartered in New Mexico and led by local management. The same teams will continue to serve you.

What happens to PNM employees?

PNM employees will continue in their roles.

Will PNM still partner with IBEW?

Yes. All existing labor agreements will be honored, and the IBEW partnership will continue. This includes collaboration on infrastructure projects, workforce training, and maintaining the highest safety standards.

Local Control

Will PNM still be a New Mexico company?

Yes. PNM will remain headquartered in Albuquerque, with local management and local employees. 

How will decisions be made?

Day-to-day operational decisions will continue to be made by local PNM management.

Community Benefits

What are the total benefits?

The transaction includes $239 million in customer and community benefits, including:

  • $105 million customer rate credit
  • $64 million in savings from deferred rate increase
  • $35 million for workforce development
  • $25 million for clean technology
  • $10 million for Good Neighbor Fund, a three-fold increase for low-income customer bill assistance
How will the Good Neighbor Fund benefit?

The $10 million investment over 10 years triples current annual funding. This means more customers will qualify for assistance, and those who do will receive more help. The fund supports bill payment assistance and energy efficiency programs.

What workforce development programs will be created?

The $35 million investment will support utility-related job training, apprenticeships with local unions, scholarships for New Mexico students, and broader economic development initiatives.

Clean Energy

How does this affect PNM's clean energy goals?

This investment enables PNM to accelerate its path toward an affordable and reliable 100% carbon-free energy future. Blackstone Infrastructure is investing $25 million in clean technology, supporting the goals of New Mexico's Energy Transition Act.

Will PNM continue to invest in renewable energy?

Yes. Blackstone Infrastructure's long-term capital commitment enables PNM to accelerate renewable energy deployment while maintaining reliability and affordability.

Tribal Partnerships

How will this affect Tribal communities?

Blackstone Infrastructure and PNM are committed to continued partnership with New Mexico's 23 federally recognized tribes, including the Navajo Nation. This includes ongoing engagement, support for tribal energy initiatives, and economic development partnerships.

The Regulatory Process

What approvals are needed?

The transaction requires approval from the New Mexico Public Regulation Commission (NMPRC). Federal approval from FERC has already been received, and Texas regulators unanimously approved the transaction.

How can I participate in the regulatory process?

You can submit comments to the NMPRC, attend public hearings, and contact your elected representatives.

Where can I read the official filings?

All public filings are available in the Resources & Filings section of this website and on the NMPRC website.

Blackstone Infrastructure

Who is Blackstone Infrastructure?

Blackstone Infrastructure is one of the world's leading infrastructure investors, with a long-term, patient capital investment approach and a track record of partnering with essential infrastructure providers.

Why is Blackstone Infrastructure investing in PNM?

Blackstone Infrastructure’s long-term investment provides the capital needed to modernize the state’s energy grid, support economic development, and accelerate the transition to clean energy.

Who do I contact with questions?

Customer service: [phone number]
General inquiries: [email/form]
Media inquiries: [contact]
Regulatory questions: [NMPRC contact]